Digital Product Refund Policy

1 Digital Products Overview

Clierry is an exclusive digital bookstore offering downloadable literary works in EPUB, PDF, and Kindle-compatible formats. Because our digital files are delivered immediately upon purchase without restrictive DRM wrappers, they cannot be physically “returned” once downloaded or viewed in the Customer Hub.

Consequently, all Digital Products purchases are generally final once the download has been initiated. However, we are fiercely committed to reader trust and fair commerce. We have established clear Guaranteed Refund Exceptions and a comprehensive 7-Day Reader Satisfaction Guarantee to ensure you are never left dissatisfied.

2 Guaranteed Refund Exceptions

You are unconditionally entitled to a full financial refund to your original payment method or full store credit under any of the following circumstances:

• File Corruption or Technical Defect: If a downloaded ebook file (EPUB or PDF) is corrupted, incomplete, missing chapters, or unreadable by standard reader software, and our technical support team cannot provide a clean, working replacement file within 48 hours of your report.
• Accidental Duplicate Purchase: If you accidentally purchase the exact same ebook title twice under the same Clierry account within a 24-hour window, the duplicate transaction will be refunded immediately upon verification, or credited to your store wallet at your option.
• Material Misrepresentation: If the delivered literary content substantially and demonstrably differs from the synopsis, book title, author attribution, or chapter preview published on our product page at the time of purchase.
• Unauthorized Account Charge: In the rare event of verified fraudulent or unauthorized payment activity on your account prior to your report.

3 7-Day Reader Satisfaction Guarantee

We want every title in your Clierry library to inspire, challenge, and delight you. If you purchase an ebook and honestly feel it failed to meet your expectations or did not deliver the insights promised:

This Reader Satisfaction Guarantee is designed to encourage your intellectual curiosity without fear of wasted investments, allowing you to discover bold new authors across all our curated genres.

4 Non-Refundable Situations

To prevent abuse and protect our authors’ intellectual property, financial refunds cannot be issued in the following cases:

• Requests submitted after more than 7 calendar days have elapsed since purchase.
• General buyer’s remorse after the complete book has been downloaded and read, where the file is technically sound and accurately described.
• Inability to open the file due to third-party software incompatibilities on unsupported or outdated hardware, where the provided standard EPUB/PDF functions normally on standard e-readers.
• Accounts that demonstrate patterns of excessive or bad-faith refund requests or suspected bulk downloading abuse.
• Purchases made with promotional coupons, gift codes, or store wallet credits (wallet credits will be returned to the account rather than paid in cash).

5 Refund Claim Process & Timelines

Requesting an exception or satisfaction credit is seamless and transparent:

• Step 1 — Submit Request: Navigate to contact.html or open the Support tab in your Customer Hub (dashboard.html). Select “Returns & Refunds” as the inquiry topic.
• Step 2 — Provide Order Reference: Include your order ID (found on your checkout invoice or email receipt) and a brief description of the technical defect or satisfaction concern.
• Step 3 — Review & Evaluation: Our reader support team reviews every request within 2 to 4 business days.
• Step 4 — Resolution: Once approved, store credits are applied instantly to your account wallet. For monetary refunds, reversals are submitted to our payment gateway immediately.

6 Payment Methods & Processing

Approved monetary refunds are always returned to the original payment method used during checkout (Stripe or Razorpay credit/debit card, UPI, or digital wallet).

Depending on your card issuer or banking institution, funds typically reflect in your account within 3 to 7 business days following gateway confirmation. Clierry does not deduct restocking or administrative processing fees for approved refund exceptions.

7 Reader Support & Assistance

Our goal is to make reading on Clierry an effortless delight. If you encounter any difficulty with an ebook download or have questions regarding our policies, please let us know: